flexibleleagues – refund policy

 

last updated: december 2025

 

this refund policy explains how flexibleleagues handles refunds for league registrations, events, and related payments. by registering for any flexibleleagues activity, you agree to the terms below.

 

 

1. general policy

 

unless otherwise stated on the specific league registration page, all sales are final once the league begins.

your spot in the league reserves court time, scheduling, and administrative resources, and is therefore non-refundable.

 

 

2. refunds before the league starts

 

refund requests before the season begins may be considered on a case-by-case basis and are not guaranteed. approval depends on factors such as:

 

• whether the league is full

• whether your withdrawal affects match formats

• whether a replacement player can be found in time

 

a small processing fee may be deducted from any approved refund.

 

 

3. no refunds after the league begins

 

once the league has started:

 

• no refunds will be issued

• no credits will be issued

• missed matches, no-shows, or personal scheduling conflicts do not qualify for refunds

 

weather disruptions, court issues, or unforeseen schedule adjustments also do not guarantee refunds.

 

 

4. injuries, illness, or personal circumstances

 

we understand life happens, but due to scheduling and fixed court costs, we generally cannot offer refunds for:

 

• injuries

• illnesses

• travel plans

• work conflicts

• personal emergencies

 

in some cases, a partial credit toward a future season may be considered at our discretion (not guaranteed).

 

 

5. league cancellations by flexibleleagues

 

if flexibleleagues cancels an entire league or significant portion of a league:

 

• a partial or full refund may be issued

• the amount depends on how much of the season was completed

• processing times may vary

 

if only individual match days are canceled due to weather or court closures, refunds will not be issued.

 

 

6. partner or team issues

 

for partner-required leagues:

 

• we are not responsible for a partner withdrawing

• refunds are not guaranteed if your partner drops out

• we may attempt to help find a replacement, but this is not guaranteed

 

 

7. payment processing

 

all payments are processed through wix payments.

if a refund is approved, it will be issued back to the original payment method.

 

processing times may vary depending on your bank.

 

 

8. contact us

 

to request a refund or ask questions about this policy, email:

 

info@flexibleleagues.com